I bought a newspaper on Saturday from Tesco. That was the only item I had so I went to the self-checkout (there was a queue at the ‘quickie’ till). I expect most people find these virtual till staff useful, but I don’t seem to be able to strike up a satisfactory relationship with the creatures. Probably they can sense the trepidation. Having successfully scanned ‘The Independent’ barcode I was then greeted with ‘Approval required for this item’. Further, I am instructed to place the item in the ‘holding bin’ (oh right, where the hell is that then?) whilst a flashing light on a pole is supposed to summon assistance in human form.
I finally figured out the ‘holding bin’ thing but that didn’t help - so I simply have to wait to be rescued. I admit that I did think about defeating the machine by walking out with my paper. I’m feeling angry now - all I wanted was a bloody newspaper and I’m trapped by a foul up somewhere in this monster organisation’s database. Whilst pondering my options a Tesco human finally appears and keys in a few numbers which helps the machine decide that I can be trusted with ‘The Independent’. I’m still angry. “Why did it need approval for a newspaper?” I enquired (maybe slightly aggressively). “I don’t know - there must be something in it” suggested the human with a shrug of indifference. Aha, now I understand - the e-checkout device is applying good taste criteria to the daily news. Although I will never buy ‘The Sun’ or the ‘News of the World’ this is nevertheless a worrying development. I’m going back to the ‘quickie’ till next time - come to think of it I’ll play really safe and go to Sainsburys.
(I think that the problem must have been the feature on the preening Laurence Llewelyn-Bowen in the magazine section. The machine needn’t have worried - I’d rather read the financial section than his self-obsessed drivel.)

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